Privacy Policy

1. Introduction
TurfTracker Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information that you provide to us when using TurfTracker Ltd (the "Tool"). By using the Tool, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We may collect and process the following data about you:

  • Personal Information: Information that you provide by filling in forms on our Tool, such as your name, email address, postal address, phone number, and other contact details.
  • Usage Data: Information about your use of the Tool, including your IP address, browser type, operating system, referring URLs, pages viewed, and other similar information.
  • Communication Data: Records of any correspondence between you and us, including any information you provide when you report a problem with the Tool or request support.
  • Transactional Data: Details of transactions you carry out through the Tool and the fulfilment of your orders.

3. How We Use Your Information
We use the information we collect for the following purposes:

  • To provide, maintain, and improve the Tool.
  • To manage your account and provide you with customer support.
  • To process transactions and send you related information, including purchase confirmations and invoices.
  • To communicate with you, including sending you updates, security alerts, and support messages.
  • To personalise your experience and provide content and features that match your interests.
  • To analyse usage trends and measure the effectiveness of the Tool.
  • To detect, prevent, and address technical issues, fraud, and other illegal activities.

4. Legal Basis for Processing
We process your personal information on the following legal bases:

  • Consent: Where you have given us clear consent to process your personal information for a specific purpose.
  • Contract: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • Legal Obligation: Where the processing is necessary for us to comply with the law.
  • Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights and interests do not override those interests.

5. Data Sharing and Disclosure
We may share your personal information with:

  • Service Providers: Third-party companies and individuals that we employ to facilitate our services, provide the Tool on our behalf, perform related services, or assist us in analysing how the Tool is used.
  • Business Transfers: In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
  • Legal Requirements: Where we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or to protect the rights, property, or safety of our customers, or others.

6. Data Security
We take the security of your personal information seriously and use appropriate technical and organisational measures to protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights
You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Rectification: You have the right to request that we correct any inaccuracies in your personal information.
  • Erasure: You have the right to request that we delete your personal information.
  • Restriction: You have the right to request that we restrict the processing of your personal information.
  • Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Objection: You have the right to object to our processing of your personal information.
  • Withdraw Consent: Where we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at admin@Turftracker.net

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Privacy Policy.

10. Contact Information
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
TurfTracker Ltd
22 Nutcote, Naseby, Northampton, England, NN6 6DG
Email: hello@turftracker.net
Phone: 07734 702164

11. Complaints
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.